Privacy Policy

Effective Date: 5th December 2025

Virtual Bookkeeping (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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By using our website and services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of information:

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• Personal information: Your name, email address, phone number, business details, and billing information.
• Financial information: Bank account details, payroll data, invoices, receipts, and accounting records.
• Sensitive information: Tax File Numbers (TFNs), superannuation details, and other payroll-related data.
• Technical information: IP address, browser type, device identifiers, and usage data when accessing our website.

2. How We Collect Information

We collect information in several ways, including:

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• Directly from you when you register, engage our services, or contact us.
• Automatically through our website via cookies and analytics tools.
• From third parties, such as government agencies (e.g., the ATO) or financial institutions, with your authorisation.

3. Purpose of Collection and Use

We collect and use personal information to:

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• Provide bookkeeping and accounting services (including payroll, BAS lodgement, and financial reporting).
• Maintain accurate business and financial records.
• Communicate with you regarding services, updates, or compliance obligations.
• Improve our website functionality and user experience.
• Meet our legal, regulatory, and tax obligations.

4. Storage and Security of Information

Your information is stored securely using cloud-based systems with industry-standard encryption and access controls. We take reasonable steps to protect your data from unauthorised access, misuse, loss, or disclosure.

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Where information is stored overseas by third-party providers (e.g., cloud hosting or software services), we ensure that they comply with equivalent privacy safeguards.

5. Disclosure of Information

We may disclose personal information to:

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• Service providers engaged to support our business operations (e.g., cloud hosting, accounting software, IT support).
• Government bodies and regulators, including the Australian Taxation Office (ATO), where required by law.
• Professional advisers such as auditors, lawyers, or insurers.

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We will not sell, rent, or trade your personal information to third parties.

6. Use of Cookies and Analytics

Our website uses cookies and analytics tools to:

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• Improve website functionality and security.
• Track website usage and measure traffic patterns.
• Provide a better user experience.

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You may disable cookies in your browser, but this may affect website performance.

7. Access, Correction, and Deletion

You have the right to:

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• Request access to the personal information we hold about you.
• Correct any inaccurate, incomplete, or outdated information.
• Request deletion of personal information where it is no longer required or where you withdraw consent.

Requests can be made in writing to the contact details below.

8. Complaints and Dispute Resolution

If you have a concern about how we handle your personal information, please contact us using the details below. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe.

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If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au

9. Contact Details

For privacy-related enquiries or requests, please contact:

My Online Bookkeeper
Email: info@bookkeepingvirtual.com.au

We may update this Privacy Policy from time to time. Changes will be published on our website, and the effective date will be updated accordingly.